Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a mobile casino we haven't covered yet? We'd like to hear from you. This page explains how to reach the viewsparrow.com team and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. When you write in, it helps if you tell us which casino or page your enquiry relates to and, where relevant, whether you were browsing on a mobile device, since a lot of the issues we hear about are specific to phone or tablet play.
What we can help with
- Corrections or updates to a casino review, bonus offer or licensing detail
- Questions about how we rate and rank mobile casinos on this site
- Feedback on your own experience with a listed operator, positive or negative
- General questions about pokies, payment methods or how mobile casino play works
- Suggestions for a new online casino you'd like to see reviewed
What we can't help with
We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or access your player account with any of the brands listed here. For anything account-related, including bonus terms, wagering requirements or a stalled withdrawal, the fastest path is the live chat or support line offered directly by that casino, since only they can see your account details.
If your enquiry is about gambling habits or you'd like information on setting limits, taking a break, or self-excluding, our Responsible Gambling page lists tools and support services available to players in Australia. If you'd like to know more about how this site operates and how we put our rankings together, our About Us page covers that, and our Terms and Conditions page sets out the rules for using viewsparrow.com.
A note on the casinos we cover
The online casinos reviewed on this site, including options like VegasNow, Wincrown and Casea, are offshore operators accepting Australian players. We list their licensing jurisdiction and other key details within each individual review rather than on this page, so if you're contacting us about a specific brand's licence, bonus terms or payment options, check that casino's review first. If something looks out of date or incorrect there, that's exactly the kind of feedback we want to hear about.
Before you write in
A few quick checks can save you a reply cycle:
- Search the review for the casino in question — bonus terms, minimum deposits and withdrawal timeframes are usually covered there
- Check whether your question is about the casino's account or platform rather than our content — if so, their support team will resolve it faster than we can
- Include the page URL or casino name in your message so we can find the relevant section quickly
- Let us know your device type if the issue relates to mobile casino play, as this helps us investigate compatibility feedback
Keeping our content accurate
Our reviews are updated as we become aware of changes to offers, licensing or payment options, and reader feedback is one of the ways we catch things that need revisiting. If you notice a bonus amount, wagering condition or licence detail that no longer matches what a casino is offering, please let us know so we can look into it. We don't guarantee instant corrections, but every report is reviewed.