Whether you want to buy small items like a hat, ring, or tie, or larger items like furniture or even a steel structure, checking customer reviews provides confidence in making a decision. Often, people do not believe in what the company says, but they believe in what customers say. This is why, nowadays, genuine customer stories have become more crucial than ever.
Future buyers can learn about the company’s pros and cons before placing an order with it. When someone like you is getting ready to invest in a steel building, it becomes even more important, as this is a significant financial investment. If you don’t go through customer stories, you may not be able to find out what real builds with quality look like.
Do not fall for gimmicks because buildings can’t be bought frequently. Many things are checked in a structure to ensure it stands without damage for several years. We have tried to help you make a smart decision by sharing real customer stories of those who have invested in metal structures.
Ready to check the pros and cons of real steel buildings through their owners?
Why Customer Feedback Matters in the Metal Building Industry?
Steel buildings, such as garages, sheds, barns, and carports, serve different purposes for people. Many structures serve for several years and bear heavy loads, but still do not sag. So, all the metal buildings are strong, or there is something we are missing. Yes, “ A metal building company” that offers quality structures.
Not all companies offer the same quality and services. Future customers can find out about the services from their website and from their customers.
Here is why customer feedback matters:
- It helps new customers make informed choices
- It builds transparency and trust
- Reflects the real performance of the structures
10 Honest Customer Experiences with Steel Buildings
There are hundreds of customer reviews about top metal buildings. We have shared reviews from Viking Steel Structures. It is a popular website in the USA and has served many individuals, businesses, and organizations. Let’s find out if it truly serves its customers well by examining real customer stories below.
- Seamless Contracting Even After Changes
Customer Review: “Contracting was easy. We ended up having to change builders (because of our location, no fault of VSS) but Brian made recontracting and subsequent set up seamless. From initial contracting to installation was a matter of weeks. Highly recommend.”
- Get Exactly What You Ask For
Customer Review: “We are so pleased with our new garage! Juan was awesome in helping us pick out exactly what we needed and we had a great overall experience! We would highly recommend them to all of our family and friends!”
- Expert Guidance At Every Stage
Customer Review: “Ask for Seth Stanley I don’t normally post reviews but i tell ya the customer service is unbelievable they are not trying to just sell you any building they want to help guide you to make sure it’s everything you want in the building. Super helpful with price quotes super fast service was able to lock in 2 buildings in less than a weeks time. 10/10 would recommend anyone to them I’ve even had used big buildings direct 1 time and tried for a second and they would no longer answer the phone. Thank you for all of your guys help keep it up.”
- Design Tool for Stress-free Building
Customer Review: “My building turned out exactly as planned. We needed a structure for hay storage and miscellaneous farm use. Vikings online building design tool made that an easy process for me. Seth was great to deal with throughout the entire process and made it stress free! Installation crew was also very professional and hard working. If you are looking for great customer service and quality then this is the company for you.”
- Quick Delivery and Installation
Customer Review: “Jonathan with viking steel structures has been great from the beginning. Jonathan assessed my needs and designed a building that I believe will suit my needs for years to come.
Update: My building was installed within two weeks of the slab being poured. The crew did an amazing job. Rarely does a company over deliver however viking steel and their crew did an awesome jod. Highly recommended.”
- Built to Survive a Hurricane
Customer Review: “Viking Steel did an amazing job, Excellent accuracy & workmanship. We’re very pleased with the finished product. we are only to happy to recommend your company to others in our circle of friends & family and who ever else inquires. We just went through hurricane Elsa and had no damage from wind or rain. Thank You Carol Baker.”
- Quick Installation of Structures
Customer Review: “We are very happy with out new garage. The install team started around 7am and were finished by 2:30pm very professional and fast. We have a 26×40 with 11ft walls. I will recommend to all friends and family.”
- Allows Multiple Design Changes
Customer Review: “Jadon was great to work with. I changed my design multiple times with no complaints. He was very thorough in walking me through the process of purchasing my metal garage.”
- Competitive Steel Building Price
Customer Review: “I am very happy with this company! I looked everywhere for someone to build me a pole barn but they wanted to charge me 10,000 dollars or more. I called Viking Steel Structures and they offered me a package for 7000 and that was for materials and installation! I saved thousands with Viking. I highly recommend this company.”
- Trustable Services Throughout the Process
Customer Review:“I purchased a 30 x 40 building with a 10 x 40 lean to. Viking Steel Structures and Top of The Line Buildings were great to work with. We had issues with my grading contractor not showing up which delayed the installation of the building, Top of The Line was very understanding and placed my building on hold. Once the building pad was complete, I notified Top of the Line and they had the building delivered and installed within 2 weeks. The crew that installed the building was very professional and did a fantastic job.
Jayven at Viking was great to deal with. He helped me quote several options and was very responsive to my emails. In fact, I was so pleased, I ordered another building from Jayven for my company.”
What Affects Metal Building Customers’ Experience?
What exactly do future buyers of metal structures see in the customer reviews that helps them make a decision? They look for the following qualities. They are more likely to make a purchase when they encounter them in a company.
1. Communication & Support
A frustrated customer can negatively impact a company’s reputation among future buyers. This is why keeping smooth communication and support is crucial for a better customer experience. Timely updates, clear answers, and helpful guidance from the dealer or builder can make the process smooth; however, it can also be stressful if missing.
2. Installation Quality
No one likes to wait too long for a structure installation. All present and future customers want their structure to be installed impeccably without delay. On-time installation satisfies customers because then they can put it into service quickly. If the crew is skilled and efficient, the customer is more likely to be satisfied.
3. Transparency in Pricing
Transparency in price also affects metal building customers’ experience. Hidden prices not only break trust in the company but also irritate customers, leaving them with the impression that they cannot trust the firm again. Clear quotes with no hidden charges help build trust.
4. Design Options
The freedom to design a structure of choice improves customer satisfaction. Customers appreciate flexibility, whether it’s adjusting the width, length, and height of the structure or choosing frame thickness. It enhances the structure’s utility so customers can get the most out of it with the same investment.
5. Product Durability
Long-lasting structures from a company automatically promote it. A customer buys a metal building with the thought that it will serve them for several years. In this case, if the structure fails to meet expectations, it negatively impacts the customer’s experience. So, weather resistance and overall finish directly impact how happy a customer feels about their investment.
Not All Customers Have the Best Experience! Why?
Many times, you purchase a building after checking all the reviews, but it still doesn’t serve you well. That’s not always because the product is poor; it’s often due to a mismatch between expectations and preparation.
Do your part too. Before placing the order, be clear about the type of structure you need.
Be clear about its purpose, and the year-round weather conditions in your area. For example, if you live in a snowy region but opt for a regular roof instead of a vertical one, you may encounter issues with snow load on the roof and need to clean it regularly.
Also, consider these important points:
- Is your site level and ready for installation?
- Do you know your local permit requirements?
- Are you selecting proper dimensions and features based on usage?
Not asking the right questions or skipping important steps can lead to a frustrating experience. A metal building is a long-term investment, so a little extra planning ensures you get the right prefabricated building for your needs.
All Set for Your Story?
So, real customer stories speak louder than pitches. No marketing tactics, just simple experiences of real customers. No gimmick, no promotion, only quality services. You can easily analyse whether a company will provide you with the best steel buildings or not by going through their reviews. Also, check reviews apart from Google Reviews; it will give you a broader view and help you make a better decision.
From smooth deliveries to last-minute design changes, the best metal building dealer can help you immensely. So, if you are still unsure, listen to the people who have already walked the path. Their experiences are your best guide.
